sans Platform Account Terms

When you create an account on sans, you enter into an agreement with us about how we operate the platform, how you use it, and what rights and responsibilities each of us holds. Our terms are designed to be clear and fair — we explain what we do, what we ask from you, and what happens if things go wrong.

These terms cover account creation, deposits and withdrawals, bonus conditions, dispute resolution, and the legal framework that governs our relationship. We at sans commit to transparency throughout. If something is unclear, our support team (available in English and Indonesian) can walk you through any section.

Our services are available only where local law permits. By creating a sans account, you confirm that you are accessing our platform from a jurisdiction where online gaming is legal, and that you take full responsibility for verifying compliance with your local laws.

Account Creation and Verification on sans

We require every user to verify their identity before depositing or wagering on sans. This is not optional — it protects you, protects us, and complies with anti-fraud standards across the region.

When you register, we ask for your name, email, phone number, and date of birth. We then request a government-issued ID (Indonesian KTP, passport, or equivalent). We do not store these documents on public servers; they sit in a secure, encrypted vault accessible only to our compliance team. Once we verify your documents, you can deposit and start using the platform immediately.

The verification process typically completes within a few hours to one business day. If we need clarification (for example, if your ID photo is unclear), we will contact you via the email or phone number you provided. Our commitment is to clear any blockers quickly and fairly.

What we verify: Your identity, your age (to confirm you meet local legal requirements), and that your account name matches your government ID.
Data security: We encrypt all documents and use industry-standard security protocols. We never sell your data to third parties.
Account closure: If you request to close your account, we retain your verification records for seven years (as required by anti-money-laundering law), then delete them securely.

Info: We at sans will never ask you for your password, PIN, or full credit card number via email or chat. If someone claiming to represent sans requests these details, do not comply — contact us directly through our official support channels.

Deposits, Withdrawals, and Bonuses on sans

We accept deposits through eight main payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to our virtual accounts with mobile banking, local payment, online payment, and e-wallet. Each method processes at different speeds; e-wallets like mobile banking and local payment typically settle within minutes, while bank transfers may take one to two business days depending on your bank's schedule.

Deposits are final once they reach our account. We do not reverse deposits unless we discover fraud or a technical error on our end. If your deposit does not appear in your sans balance within the expected window, contact our support team — we will investigate and credit your account if we confirm the delay was our fault.

Withdrawals work in reverse: you request a cashout from your sans balance, and we send it back to the payment method you used to deposit. Your withdrawal method must match your deposit method. We process withdrawal requests within standard banking hours; during holidays like Idul Fitri or Idul Adha, processing may extend by one to two business days.

Bonus Terms on sans

If we offer promotional bonuses (such as a new-customer welcome offer or a seasonal tournament bonus), those bonuses come with conditions. We always disclose these conditions clearly on the promotion page before you claim the bonus. Typical conditions include:

Bonus funds may be used on specific games only (e.g., football betting, slots, or live tables — not all three).
You may need to wager the bonus amount a set number of times before withdrawing it (a "wagering requirement").
Bonuses expire after a set period (for example, 30 days after claim).
Maximum withdrawal from a bonus may be capped at a set amount.

We do not hide bonus conditions in fine print. If a promotion seems unclear, our support team will explain it fully before you claim it. You are never obligated to claim a bonus; your account works perfectly well without one.

Dispute Resolution

If you believe an outcome on sans is incorrect — for example, you won a Liga 1 bet but were not paid, or a slot spin did not register your win — contact us immediately. We investigate all disputes within 24 to 48 hours. Our support team in Jakarta, Surabaya, Bandung, and Medan has authority to review your account, pull transaction logs, and credit your account if we find an error on our end.

If we cannot resolve the dispute to your satisfaction, we offer an independent dispute resolution process. We do not specify an exact timeline here because each case varies, but our commitment is to hear your position fairly and reach a decision based on evidence.

Your account, your responsibility: You are responsible for keeping your sans login credentials confidential. If you share your password or allow someone else to use your account, we are not liable for any unauthorized activity. Set a strong password, never reuse it across other sites, and enable two-factor authentication if available.

Jurisdiction and Legal Framework

Sans operates from jurisdictions outside Indonesia. By using sans, you acknowledge that our platform is available only in jurisdictions where online gaming is legal. We do not offer our services in jurisdictions where online wagering is prohibited by local law. Users are responsible for verifying that their own jurisdiction permits access and use of sans.

These terms are governed by the laws of the jurisdiction in which sans is registered. Any disputes arising from these terms or your use of sans are resolved through the methods described above (our support team and independent dispute resolution), not through Indonesian courts.

Changes to These Terms

We may update these terms occasionally to reflect changes in our services, new payment methods, or legal requirements. If we make material changes, we will notify you via email at the address on your sans account. You will have 30 days to review the changes and contact us if you have concerns. If you do not accept the updated terms, you can close your account and request a full withdrawal of your balance.

Our commitment to sans users is simple: we operate fairly, we communicate clearly, and we handle disputes seriously. If you have questions about these terms or anything else on our platform, reach out to our support team — they are here to help.