sans Privacy Policy
This page describes what we collect when you use sans and how we keep that data protected. We at sans take your privacy seriously. Our commitment is to be transparent about the information we gather, how we use it, and the choices you have over your own data.
Our platform operates in supported jurisdictions where local law permits. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or engage with our live football markets and casino games, we collect certain personal information. This policy explains what happens to that data, who has access to it, and how long we keep it.
If you have questions about how we handle your information, our support team in English and Indonesian is available to help. You can also contact us using the details at the end of this page.
What we collect and why
We collect information in two main ways: directly from you, and indirectly through your use of sans. When you register an account, we ask for your email, a password, your full name, date of birth, and phone number. We also collect your residential address and, if you are based in Jakarta, Surabaya, Bandung, or Medan, local address details for account verification.
We collect payment information when you deposit. If you use DANA, e-wallet, or mobile banking, we receive confirmation of the transaction and your linked account identifier. If you use a bank transfer via local payment, online payment, e-wallet, or mobile banking, we store the virtual account reference and the transaction log. We do not store your full bank credentials — only what is necessary to reconcile deposits and withdrawals.
We also collect data about how you use sans: which games you view, how long you stay on a page, which league markets you browse (Liga 1, Piala AFF, Champions League), and your device type and browser. This helps us understand service performance and improve user experience.
We use this data to verify your identity, prevent fraud, process your deposits and withdrawals, respond to your support requests, and comply with anti-money-laundering regulations.
How we share your data
We do not sell your personal information. However, we may share data with third parties in the following cases:
- Payment processors: When you deposit via local payment or online payment, those companies process the transaction and receive basic order information.
- Bank partners: If you use e-wallet or mobile banking virtual accounts, the issuing bank receives transaction details necessary to credit your sans account.
- Compliance and legal: We may disclose data to law enforcement, tax authorities, or regulators if required by applicable jurisdiction law.
- Service providers: We use third-party vendors for hosting, email delivery, and customer support — they access data only as needed to provide those services.
Our servers may sit outside your jurisdiction. By using sans, you consent to that international transfer, subject to the protections outlined in this policy.
Your rights and choices
You have the right to request a copy of the personal data we hold about you. You may also ask us to correct inaccurate information or delete your account. To exercise these rights, contact our support team using the channels listed below.
You can control some data collection through your browser settings. For example, you can disable non-essential cookies. However, disabling certain cookies may affect your ability to log in or use sans features. We do not respond to do-not-track signals because our site does not yet support that standard.
Cookies and tracking
We use cookies to remember your login session, store your language preference, and track anonymous usage patterns (e.g., which pages are visited most). Essential cookies are necessary for sans to function; you cannot disable them without losing login access. Analytics cookies help us understand how the platform is used but are not required.
Third-party analytics services (such as Google Analytics) may place their own cookies on your device. Their privacy practices are governed by their own policies, not ours.
Security and account safety
We use industry-standard encryption and secure server protocols to protect your data in transit. Your password is hashed and never stored in plain text. However, no online system is completely secure. We encourage you to use a strong, unique password and enable two-factor authentication if available on your sans account.
If you suspect unauthorized access to your account, contact us immediately. During Idul Fitri, Idul Adha, and other local holidays, response times may be longer, but we monitor all account security reports.
Contact sans
If you have privacy questions or wish to exercise your data rights, reach out to our support team:
- Email: available through our contact form
- Languages: English and Indonesian
- Standard response window: within one business day
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on the sans platform.
This policy is effective as of the date shown at the bottom of the page on sans. Your continued use of our platform means you accept these terms.